Customer Success Manager
At Mana, we exist to empower teachers, families, and educational institutions to make a lasting and profound difference in the lives of children. Our mission is to transform early childhood education by providing educators with the tools they need to give every child an extraordinary start in life.
Mana is an intelligent teaching assistant that supports teachers' documentation in an authentic and ethical way, while helping them become better teachers. As a result of the work we do, we’re committed to leaving early childhood education on this planet transformed, benefiting humanity.
What Makes Us Special:
- Deep sector expertise: Our team combines decades of experience in technology and early childhood education across teaching, psychology, pedagogy, and operations.
- Mission-driven: We are passionate about transforming early education, and every decision we make is driven by our commitment to supporting children and educators.
- User-centred design: We believe in creating products that deeply address the needs of educators. Our design process is rooted in empathy for educators and the challenges they face daily.
The Customer Success Manager role:
As our Customer Success Manager, you’ll play a crucial role in bringing this mission to life by helping educators unlock the full potential of Mana’s platform. You’ll guide them through enhancing their teaching practice, ensuring they feel supported and inspired every step of the way. From onboarding to ongoing support, you’ll be a trusted advisor and a friendly face that makes a real difference in their daily work.
What We're Looking For:
We’re looking for someone who is passionate about early childhood education and thrives in a fast-paced, high-accountability environment. Ideally, you’ll have experience in early childhood education or customer success, with a strong interest in supporting educators and helping them grow. You should be a hands-on builder who can think strategically and execute effectively, turning ideas into meaningful outcomes. Integrity and accountability are essential— you’ll need to stay organised, meet your commitments, and be proactive in setting expectations. We provide context but trust you to find creative solutions, experiment, and adapt quickly when needed. If you thrive in a culture of ownership, transparency, and making a real impact, you’ll fit right in.
This is a full-time position, and while you’ll primarily work from home, we believe in staying connected through regular in-person catch-ups.
Join us in shaping the future of early childhood education. Your work will help educators create better learning experiences for children around the world.
We would like to hear from you, please email us at: Himal@loveheart.ai
